Employment Opportunities

Collections Specialist

Posting Date:

2008-06-20

Posting #:

1026

Department:

Finance

Status:

Full-Time Non-Exempt

Pay Range:

$13.59/hr-$20.00/hr

Hours:

Monday-Friday

Job Description:
This position is responsible for collection of Single Copy delinquent receivables for corporate, dealer, and specific agent accounts.  Monitors payments for accuracy and forwards adjustments and corrections for billing errors and paper shortages on a daily basis.  Works closely with other departments to provide effective customer service.   Initiates collection activity daily for all non-residential Circulation accounts that have balances aged over 30 days.  Handles over/under payment and billing activity to a 3rd party vendors for pay by scan customers and negotiates payment amount and payment timing with customers.  Makes recommendations for discontinuing service to problem accounts, and develops and maintains customer collection activity records.   

Qualifications:
Qualified candidates will have H.S. diploma, but an Associate degree or equivalent work experience preferred.   Must have at least 2-3 years of experience working in customer service or in credit and collections.  Must be proficient in MS Word and Excel, and experience in CMS/PBS is preferred.  Strong oral and written communication skills are essential for this position.  Ability to work under pressure, deadlines, and multi-tasking skills are required.  Must be a self-motivator and work effectively independently.